The key goal of the course is to make students understand the complexity of digital service design settings, processes, and ecosystems in order to learn to manage them. The course approach is twofold: we work hands-on with case partners (such as public organizations, private companies, and non-governmental organizations) and stakeholders who are involved in a service to understand their motivations and needs, as well as opportunities and challenges for implementing and operating digital services. In addition, we introduce and discuss academic literature and introduce practitioners’ accounts related to the course theme and case projects.

The specialisation in Service Design, which this course is part of, provides students with the skills and understanding to build a career in service-related areas across different sectors. These include:
• The ability to identify different types of stakeholders and service providers.
• The ability to analyze organizational challenges related to the implementation and management of a digital service.
• The ability to improve the management of digital services.
• The understanding of how service transformation changes the nature of work.
• The skills to evaluate services.
• The skills to visualize processes and systems in service settings.

Link to course

Contact: 

Lene Nielsen

Olivia Thomassen Harre, Postdoc, IT University of Copenhagen